We, the team at De Pere Heavy Transport understand the exact requirements of our customers:
- The equipment must be professionally inspected before sale
- The equipment must be fully serviced, ready to be put to work
- The equipment must be delivered on time
Our aim is to provide you with peace of mind, and we’re putting our money where our mouth is. If you find anything faulty during the 7-day inspection period or within 50 working hours (whichever comes first), we will either have a nearby partner service fix it, or if it can’t be repaired within 72 hours, we will ship it back to us and issue a full refund.
Our 7-Day Money Back Guarantee gives you, as a buyer, the certainty that you will receive the equipment you are paying for, exactly as described.
What does 7 Days Money Back Guarantee stand for?
- De Pere Heavy Transport guarantees a refund if the equipment is not delivered within 15 days after dispatch—no questions asked;
- During the 7-day period, payment will be held by De Pere Heavy Transport;
- The seller’s payment will be released only after the 7 days, provided no claims are made by the buyer;
- If you are not satisfied with the delivered equipment and inform De Pere Heavy Transport within 7 days of delivery, we will resolve your complaint within 72 hours from the time it is raised. If we cannot provide a resolution within 72 hours, we will automatically refund the amount paid.
- If no claim is made within 7 days of delivery, we will consider the transaction complete, and no further claims will be honored.
What does 7-Day Money Back Guarantee cover?
- Damaged or faulty equipment: You have 7 days, or 50 working hours (whichever comes first), to test the equipment. If it is damaged or faulty, you may request a refund within this time frame;
- Paid equipment that was not received in time: If you have not received your equipment within 15 business days after it has been dispatched, our financial department will contact you to initiate a refund.
How will you receive your refund through De Pere Heavy Transport
- You will be contacted by our financial department to process your refund. It will be issued using the same payment method that was used for the purchase.
On a personal note, out of more than 1000 customers, we have only issued 7 refunds, mostly due to unforeseen circumstances (such as natural disasters or accidents that resulted in equipment damage during transport; in those cases the insurance covered the costs). For 5 of those customers we managed to find alternative equipment to meet their requirements. This means we keep 99 percent of our customers happy and we will continue to do so!
Simon Ostrowski,
Sales Manager,
De Pere Heavy Transport
